Returns & Exchanges

At Almond House, we prioritize the freshness and quality of our artisanal treats; however, if you receive a damaged or incorrect order, we are committed to making it right. Due to the perishable nature of our products, we offer replacements or refunds for reported issues within 24 hours of delivery.

Return Process

• 1.
  Report the Issue

  Contact our customer concierge team within 24 hours of receiving your order by providing your order number and clear photographs of the product and packaging.

• 2.
  Quality Assessment

  Our quality assurance team will review your submission to verify the condition of the items and ensure they meet our criteria for a replacement or refund.

• 3.
  Approval Notification

  Once your request is validated, you will receive an email confirmation detailing whether a fresh replacement will be dispatched or a refund will be initiated to your original payment method.

• 4.
  Resolution Completion

  Approved refunds are processed within 5-7 business days, while replacement orders are prioritized for immediate preparation and shipping to ensure maximum freshness.