Frequently Asked Questions
Everything you need to know about our handcrafted treats.
How do you ensure the freshness of your products?
All our sweets and savories are prepared in small batches using premium ingredients. We use specialized moisture-controlled packaging and vacuum sealing to ensure they reach you with their original aroma and crunch intact.
What is the typical shipping timeline for orders?
Orders are typically processed within 24 hours. Domestic shipping usually takes 3-5 business days, while express options are available at checkout for faster delivery.
Do you offer vegan or gluten-free options?
Yes, we have a dedicated range of vegan-friendly nut clusters and gluten-free traditional sweets. Please check the 'Dietary Preferences' filter on our shop page for a full list.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. however, if you receive a damaged or incorrect package, please contact our support team within 24 hours for a full refund or replacement.
Are your products safe for people with nut allergies?
As our name suggests, many of our products contain almonds, cashews, and pistachios. All our items are processed in a facility that handles nuts, so we cannot guarantee a nut-free environment.
Can I include a personalized message for a gift order?
Absolutely! During the checkout process, you will find a 'Gift Message' box where you can write a custom note that we will print on a premium card and include with your order.